Privacy Policy
Effective Date: June 29, 2026
Welcome to Cool Tech Engineers. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our air conditioning repair and maintenance services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you contact us or submit an inquiry through our website, we may collect:
- Full Name
- Mobile Number
- Email Address
- Service Address
- City or Location
- Details about your AC service request
- Any information you voluntarily provide
Non-Personal Information
Our website may automatically collect certain information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Website Usage Statistics
2. How We Use Your Information
We use your information to:
- Respond to your service inquiries.
- Schedule AC repair, installation, or maintenance visits.
- Provide customer support.
- Improve our website and services.
- Send service updates and appointment confirmations.
- Contact you regarding your requested services.
- Improve customer experience.
- Comply with applicable legal obligations.
3. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience, remember user preferences, analyze website traffic, and improve website performance. You may disable cookies through your browser settings; however, some website features may not function properly.
4. Information Sharing
Cool Tech Engineers does not sell, rent, or trade your personal information to third parties. Your information may only be shared:
- With authorized technicians for providing requested services.
- When required by law or government authorities.
- To protect our legal rights or investigate fraud.
- With trusted service providers assisting in website operations under confidentiality obligations.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.
6. Third-Party Services
Our website may contain links to third-party websites, Google Maps, WhatsApp, or social media platforms. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.
7. Google Analytics
We may use Google Analytics or similar analytics tools to understand website traffic and improve user experience. These services may collect anonymous usage data such as visitor behavior, device type, browser information, geographic location (approximate), and website performance metrics.
8. Communication
By submitting your contact information through our website, you consent to receive phone calls, SMS messages, WhatsApp messages, and email communications. These communications will only relate to your service inquiries, appointments, quotations, customer support, or promotional offers from Cool Tech Engineers. You may opt out of promotional communications at any time.
9. Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be deleted promptly.
10. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for marketing communications.
- Request information about how your data is used.
To exercise these rights, please contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.
12. Contact Us
Cool Tech Engineers
Phone: +91 74050 10255
Email: cooltechengineersss@gmail.com
Service Area: Vadodara, Gujarat, India
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.